Terms and Conditions
‘We’ ‘us’ means ‘Crickhowell Paragliding Ltd’.
‘You’ ‘the student’ ‘the customer’, means either the person who is responsible for the purchase of flying tuition and/or goods, or the person who is the recipient of a voucher/ course/goods.
Terms and Conditions for flying tuition
We follow guidelines set out in the Electronic Selling Regulations (ESR) and the Distance Selling Regulations (DSR)
Privacy
Our web servers and payment methods ensure the security of any personal data you give us via our website. We do not store any such information online. Details taken in person are securely stored by us for the minimum required periods.
Payment
Payment for any of our vouchers and courses can be made via bank transfer or online with credit card, debit card, BACS or Paypal: Or in person with credit card, debit card, cheque or cash.
Cancellation of your order and Refunds
If you have bought a voucher, training day, or tandem flight from us via telephone, post or through our website, you will have fourteen working days in which to request a refund. This must be in writing or by e-mail; we do not accept cancellations by phone. After the fourteen days has elapsed no refund is due. On notification of your wish to cancel and the return, at your cost of any vouchers or course confirmation paperwork, we will issue a full refund of the purchase price, to the person who made the payment, within 30 days. However, if you have booked a date for your first flight, or indeed taken your day, within fourteen days of purchase, then no refund is possible.
We always confirm whether or not your training is going ahead the evening before at around 1900 via our WhatsApp group, based on your availability, instructor availability and the weather forecast. If you withdraw from training after this time, then no refund is possible.
Vouchers, tandem flights, one day “Day Tasters” and training days are non-refundable after the 14 day period mentioned above.
(Also see info under ‘Health and Medical’)
Delivery
Delivery of vouchers, by Royal Mail standard delivery, will be included in the price. Any other delivery methods requested will be charged to the customer.
Vouchers and courses
All Crickhowell Paragliding vouchers, tandem flights and one day introductions are valid for 12 months from the date of purchase. (Also see info under ‘Time extensions.’) All vouchers, tandem flights, and training days must be paid in full before you fly. It is recommended that you book your day’s flying with us as soon as possible after purchase. Bank holidays count as weekend days. Due to the weather dependent nature of paragliding, it is not unusual to have your day postponed, sometimes more than once! It is the responsibility of the participant to ensure that the activity is taken before the expiry of the voucher. A voucher can be transferred to another person, provided you let us know their details, the voucher number and date of purchase. The validity of the voucher and all our relevant terms and conditions will apply to the third party.
The starting time of a day’s flying may vary according to the anticipated weather conditions. You will be made aware of the exact time. We cannot accommodate late arrivals and you will forfeit your day (see info under ‘Postponement). Please be prepared to start early or finish late. We can teach anytime during the hours of daylight. A flying ‘day’ may vary in length, but we attempt to maximise every moment on the hill and we reserve the right to end the training day if when we believe your fatigue level is impacting on your training
Time extensions
Provided you have booked a day’s flying tuition with us on at least 5 occasions before the last month of validity of your voucher/tandem flight/”Day Taster” introduction, and each time it has been has been cancelled by us, we will extend the expiry date for 3 months, free of charge. After this extended period of validity, one further extension can be bought for 3 months for £30.
If you have NOT booked a day’s flying tuition on at least 5 occasions before the last month of your voucher’s validity, it can be extended for a further 3 months from the date of expiry, on payment of £30 BEFORE the voucher expires. You may revalidate twice only. You cannot extend the life of a voucher once it is already out of date. Remember, if you really can’t see yourself using your day’s voucher within its validity, you can transfer it to someone else for the remainder of the period. (See info under ‘Vouchers and courses’.)
Postponement
If you wish to change the date of your booking you must give us at least 48 hours’ notice by telephone or email. Failure to notify us within 48 hours of your arranged date, or simply not turning up, will mean that you forfeit your day’s flying. There will be no refund or alternative offered.
Age limit
At Crickhowell Paragliding the minimum age for solo flying is 14 years old. If the student is 14-18 years old, they need to be accompanied by their parent or a responsible adult. For tandem flights the minimum age is also 14 years old and the student needs to be accompanied by their parent or guardian. The upper age limit for solo and tandem flying is 65, unless specifically agreed with our instructors (please email alistair@crickhowellparagliding.com for more information).
Health
You must be medically fit and reasonably active. If in doubt, consult your GP.
You should let us know of any pre-existing medical conditions which may affect your activity, but ultimately, it is up to you to decide on your own capabilities.
If you are unable to use your voucher because you are pregnant, we will extend the validity period by 6 months from the baby’s due date provided that, before your voucher expiry date, you contact us in writing or by email and supply us with a copy of a MATB1 (obtainable from 26 weeks of pregnancy) relating to your pregnancy.
We reserve the right to refuse to teach anyone under the influence of alcohol or drugs, or anyone we feel is mentally or physically unsuited to the activity. The minimum weight for all flying is 7 stone (45 Kg).
Cancellation by Crickhowell Paragliding
Paragliding is a weather dependent sport and unfortunately, we have no control over the weather. If we consider it an unsuitable day to fly, we will cancel the day’s teaching. Sometimes this happens at very short notice. If the weather conditions during the session become unsafe to fly, your flying may be shortened or postponed. We will not be held responsible for any travel or accommodation costs, nor any expenses incurred if we have had reasonable grounds to postpone or cancel the flying.
Insurance
We are a British Hang Gliding and Paragliding Association (BHPA) registered school. As such, we have limited professional liability insurance. All our flying customers are issued with temporary membership of the BHPA. This gives them third party insurance. If you require personal accident insurance (to include paragliding) please arrange this in advance or with us on the day of your booking. If you would like further information, please contact us at www.crickhowellparagliding.com, or visit www.bhpa.co.uk
Terms and Conditions for Goods
We follow guidelines set out in the Electronic Selling Regulations (ESR) and the Distance Selling Regulations (DSR).
Privacy
Our web servers and payment methods ensure the security of any personal data you give us via our website. We do not store any such information online. Details taken in person are securely stored by us for the minimum required periods.
Payment
Payment for any of our vouchers, training days or goods can be made with credit card, debit card, BACS or Paypal, or in person with credit card, debit card, cheque or cash.
The price displayed on our website may change without notice and does not the constitute the offer to a customer.
In no circumstances will the taking of payment from the customer constitute acceptance of the offer.
The contract will be formed only when the dispatch email has been sent and the goods are sent.
In the event of an item being unavailable, for whatever reason, we reserve the right to refund the customer their money in full and the contract to buy will be cancelled.
Deposit
A paraglider is chosen specifically to suit you and colours are selected by you subject to availability. On receipt of your order via us, the glider will be manufactured FOR YOU. Because of this, if you have ordered a paraglider or any equipment which is for your individual requirements, which you have secured with a deposit, this deposit will be non-refundable.
Cancellation of your order
If you have bought new goods from us via telephone or through our website, you will have fourteen working days after the day on which you receive the goods in which to request a refund. This must be in writing or by e-mail; we do not accept cancellations by phone. After the fourteen days has elapsed no refund is due.
All sale/ reduced items are non-refundable. We are happy to exchange your sale/ reduced item within 14 working days after the day in which you receive your goods.
On notification of your wish to cancel, we will refund the purchase price and delivery charge within 30 days. If you have already received the goods, you must return them to us, unused, in their original packaging and condition. The return postage and packing costs will be yours. We will refund the original purchase price within 30 days.
However, if you have ordered goods from us to your individual specification or colours, then you will not be able to cancel your order or return the goods and we will not issue a refund. This is especially the case when ordering custom colours for your paraglider.
If you buy second hand goods from us, they are sold as seen and described. You can cancel your order as above.
If you part-exchanged goods with us, your cancellation rights are as above. In this event, your second-hand equipment, or a sum equal to the value initially allowed for the second – hand goods, will be made available to you within 10 days.
Delivery
Unless otherwise requested, delivery of goods will be by Royal Mail standard delivery for smaller items, or courier for larger items and overseas. These will be ‘track or trace’ wherever possible. Delivery will be charged to the customer. Any import taxes in your own country will be up to you to pay and this is not included in the delivery price quoted with your order.
Shipment of Goods
Our shipment of goods outside the UK does not include any local taxes or duties. It is the customer’s responsibility to pay any due.
Returns
(See info under ‘Cancellation of your order’)
If you believe your goods are faulty, please phone us on 07575280508 to discuss the nature of the problem.
At Crickhowell Paragliding, our aim is to share with you our love of flying by providing professional tuition, expert advice and a friendly atmosphere. We will always do our best to resolve difficult issues over the phone. If you need clarification about any aspect of our sales or tuition, please call us on 07575280508.
Servicing Equipment
All equipment sent to use for servicing must be well packaged. We will not accept any responsibility for equipment lost of damaged in transit, to or from us.
When sending a paraglider for servicing, you must include a note stating the work you require to be carried out on the paraglider, and a return address.
If a paraglider fails any of the tests, you will be notified by email or phone call. You will be required to pay for any tests or servicing carried out to that point. We make the tests in such an order as to make the overall cost as low as possible for you should the paraglider fail.
All gliders will be returned to you by Parcel Force 48, or collected in person.
All paraglider servicing must be paid for in full before the paraglider is returned to you. Payment can be by BACS, paypal, cash, credit card or debit card.
We do not store equipment for clients free of charge. If paragliders are left with us after servicing for more than one calendar week, we reserve the right to charge you £20 per week to store them. This fee must be paid before the paraglider is then released from our store.
If paragliders are sent to us for laser line checking and we find the lines to be tangled, or the paraglider is dirty with sand, soil, mud, silt, gravel etc we reserve the right to charge £30/hour for untangling lines and cleaning the workshop, should it become dirty from clients’ equipment.